Want to make a suggestion to the practice?
Your comments and suggestions are important to us, please put any suggestions in writing and mark for the attention of the practice manager.
If you have a query regarding a medical matter, please telephone reception to make an appointment to see the appropriate person.
Want to make a complaint?
We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
In the first instance please discuss your complaint with the staff member concerned. Where the matter cannot be resolved, please contact Michelle Martin, Practice Manager who will investigate and endeavour to resolve the issue and offer further advice on the complaint's procedure.
You may also seek advice/guidance from our local ICB. For any queries relating to the ICB for Tees Valley, please email nencicb-tv.enquiries@nhs.net or view the North East and North Cumbria ICB website.
You can also communicate directly with NHS England, PO Box 16738, Reddich B97 9PT, telephone 0300 311 22 33
Complaints and Comments Leaflet for Patients (DOCX, 105KB)